Marissa Mayer very sorry about your Yahoo Email woes

Yahoo CEO Marissa Mayer has published an apology for the issues impacting the business's e-mail service this 7 days. Some customers were incapable to accessibility their e-mails for several days, and Mayer has said “we are very sorry” as well as describing some of the issues that led to the restoration time.

“The failure was much more complicated than it seemed at first,” creates Mayer. “Our network working center notified the Email technological innovation group to a specific components failure in one of our storage space techniques providing 1% of our customers. The Email group instantly started dealing with the storage space technicians to recover accessibility and move to our back-up techniques.”

However, the complexness of the problem intended that a full restoration took much longer than expected. “Over the rest of the 7 days, we worked night and day to recover accessibility and all information to in-boxes,” carries on Mayer. “This has included repairing IMAP accessibility for people using other e-mail programs like Perspective or Apple Email.”

It was not a great 7 days for Yahoo, with Reddit also struggling issues with restoration time, although both services are now running nicely again. According to ComScore, Yahoo Email has around 289 million customers across the world, which is second only to yahoomail at 304 million.

Mayer concludes: “We’re going to be making an effort on developments to prevent issues like this later on. While our overall up-time is well above 99.9 percent, even bookkeeping for this occurrence, we really let you down this 7 days. We can, and we will, do better later on.”